Frequently Asked Questions

Linked IoT is a flagship Industrial IoT platform developed by Axora Innovations LLP designed to simplify device management, telemetry monitoring, and industrial automation into a single secure ecosystem.

It connects sensors, PLCs, energy meters, and industrial machines to real-time cloud and edge dashboards, enabling operations teams to visualize telemetry, automate alerts, and reduce operational downtime.

With pre-configured widget libraries and zero-touch gateway provisioning, most teams get their first device connected and dashboards live in under 15 minutes without requiring complex software coding.

No. Linked IoT is engineered with a cloud-native microservices architecture that scales horizontally. Whether you connect 5 smart meters in a single plant or 50,000 distributed edge gateways globally, the platform delivers high throughput with sub-second latency.

Yes! Our visual drag-and-drop Rule Engine allows you to create condition-based triggers (e.g. If temperature > 45°C for 3 mins then send alarm). Notifications can be dispatched instantly via Email, SMS, WhatsApp, or API Webhooks.

Linked IoT natively supports standard industrial protocols
including:

• Modbus RTU & Modbus TCP (RS485 /Serial / Ethernet)
• MQTT / MQTTS  with JSON and Protobuf payload options
• OPC UA & BACnet  for building & industrial SCADA systems
• LoRaWAN & Cellular 4G/5G/NB-IoT for remote asset tracking
• HTTP REST APIs & WebSockets  for custom software integration

No replacement is necessary. Linked IoT seamlessly bridges existing equipment (Siemens, Schneider, Allen Bradley, Mitsubishi, Omron, etc.) using plug-and-play industrial IoT edge gateways without modifying existing ladder logic or machine wiring.

Linked IoT edge devices incorporate automatic store-and-forward queueing. Telemetry is safely cached in non-volatile local storage during network outages and automatically synced back to cloud servers once connectivity is restored, ensuring zero data loss.

Yes. Linked IoT provides robust RESTful APIs, Webhook events, and direct database sinks for bi-directional data flow with SAP, Oracle, Microsoft Dynamics, Salesforce, and custom MES software.

Security is built into every layer of our platform:

• In Transit:  All communication uses TLS 1.3 encryption with X.509 mutual certificate authentication (mTLS).
• At Rest: Databases and time-series datastores are encrypted using FIPS-compliant AES-256 bit encryption.
• Device Security: Gateways use hardware secure elements (TPM / Secure Enclave) for safe key storage.

Yes! In addition to our managed SaaS cloud hosting, enterprise customers can deploy Linked IoT on single-tenant private clouds (AWS, Azure, Google Cloud) or air-gapped on-premises servers within factory firewalls.

Yes. Enterprise admins can define custom roles (Admin, Engineer, Operator, Viewer), restrict asset visibility by facility location, enforce Multi-Factor Authentication (MFA), and view detailed audit logs for every user action.

We offer flexible tier-based subscription plans based on the number of connected devices and data retention duration. Visit our Pricing Pageto compare Starter, Professional, and Enterprise options.

Yes, you can upgrade your plan or add additional device licenses directly from your account dashboard with instant pro-rated adjustments.

All accounts receive standard email and ticket support. Enterprise accounts receive 24/7 priority support, a dedicated IoT account engineer, custom onboarding sessions, and a guaranteed 99.99% system uptime SLA.